Step into a rewarding Desktop Support Engineer role at Axiom Technologies in Kelowna, British Columbia. This position includes in office user support and IT service coordination to enhance operational efficiency.
As a key member of our IT team, you will utilize your 3+ years of support experience to address and resolve desktop-related issues, ensuring user satisfaction and compliance with security policies. You'll manage service requests and collaborate with both users and technicians to deliver seamless support.
Key Responsibilities:
• Troubleshoot and fix hardware/software issues promptly
• Keep track and resolve desktop support tickets
• Conduct intermediate-to-advanced hardware installations
• Document updates in ServiceNow for accountability
• Provide excellent customer service during interactions
Requirements:
• Minimum 3 years of IT Infrastructure support experience
• A+ and one technical certification required
• Proficient in Windows 10/11 and Office 365
• Strong problem-solving and communication skills
• Ability to work independently with minimal supervision
Boost your IT career while making a difference at Axiom Technologies!
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📌 Desktop Support Engineer in Kelowna (Ottawa)
🏢 Axiom Technologies
📍 Ottawa