Step into the role of Customer Operations Specialist at Riverside Natural Foods Ltd., where you will foster strong customer connections. This position highlights efficient order handling and inter-departmental collaboration.
As a central figure in operational success, you will manage customer interactions to ensure timely order processing and resolution of any service issues. Possessing 2-5 years of experience in the food industry or logistics will empower you to serve effectively alongside various teams focused on order fulfillment.
Key Responsibilities:
• Handle customer orders from processing to invoicing
• Address order status, delivery issues, and service claims
• Coordinate with Supply Chain for effective inventory management




• Collaborate with teams for seamless shipment execution
• Investigate and resolve order management exceptions
Requirements:
• 2-5 years of relevant customer service experience
• Knowledge of SAP and electronic data interchange systems
• Solid problem-solving and analytical abilities
• Effective communication and conflict resolution skills
• Preferred experience in CPG and distribution
Leverage your customer-first attitude and operational expertise at Riverside, contributing to our dedicated team.
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📌 Customer Operations Specialist at Riverside (Toronto)
🏢 Socket.dev
📍 Toronto