Lead innovative CCaaS solutions as a Solution Architect with Accenture Song. Engage in transformative projects by designing AI-driven, omnichannel customer experiences for diverse clients.
In this energetic role, you will integrate advanced technologies into contact center operations while collaborating with senior stakeholders. Your focus will be on developing architectures, managing migration processes, and ensuring operational excellence. The role is ideal for candidates with strong leadership skills and a solid technical background.
Key Responsibilities:
• Design integrated customer experience solutions
• Guide end-to-end CCaaS project delivery
• Build successful partnerships with stakeholders
• Define migration and integration strategies
• Lead Agile delivery practices across teams
Requirements:
• 7+ years in cloud contact center solutions
• Bachelor's in Computer Science or equivalent
• Experience with platforms like NICE CXone
• Strong communication skills in English
• Proven success in delivering complex projects
Apply your architectural skills to enhance customer journey strategies at Accenture Song.
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📌 Accenture Solution Architect - AI & CCaaS (Toronto)
🏢 Accenture
📍 Toronto