Make a difference for business clients as a Digital Support Analyst within our Independent Network Product team. Leverage your application support skills to continuously improve digital platform experiences.

In this role, you’ll tackle complex issues by analyzing and troubleshooting inquiries from client service teams and external partners. Collaboration with internal teams and vendors is essential to drive effective resolutions and support the adoption of digital solutions. You'll maintain and enhance support documentation to facilitate service delivery.

Key Responsibilities:



• Analyze and resolve inquiries and service incidents • Collaborate with teams to investigate and resolve issues • Provide expert guidance on support processes and platform capabilities • Create and enhance user guides and operational resources • Identify trends and suggest enhancements for user experience

Requirements: • Bachelor’s degree with a minimum of 3 years in client support • Background in brokerage, custody, or financial services • Familiarity with digital platforms and client-facing applications • Experience with Jira, Confluence, or SQL is a plus • Willingness to support during product releases

Contribute to the success of our digital tools and client experiences through your dedicated support. #J-18808-Ljbffr

📌 Digital Support Analyst for Business Clients (Winnipeg)
🏢 Infotree Global Solutions
📍 Winnipeg