Join Ericsson as an Automated Operations Specialist in Toronto, Canada, and enhance network performance through incident management and proactive maintenance. This is an experienced contributor role focusing on automation and customer service delivery.
In this pivotal role, you will be an integral part of Ericsson’s Automated Operations team. With a degree in a related field and a minimum of 4 years’ experience, your responsibilities will include monitoring network health, resolving incidents efficiently, and supporting preventive maintenance initiatives. Contributing to automation flows and analyzing customer complaints will be key to improving service quality.
Key Responsibilities:
• Monitor resource performance to ensure optimal network health




• Resolve first-level incidents and escalate security issues
• Track incident resolution and manage follow-ups
• Support field maintenance and corrective actions
• Execute preventive maintenance and manage change requests
Requirements:
• Degree in Engineering or related field
• Minimum 4 years’ telecom industry experience
• Solid knowledge of multivendor telecom integrations
• Familiarity with KPI analysis and problem resolution
• Robust communication and analytical skills
Drive operational excellence and contribute your expertise to enhance automation at Ericsson in Toronto.
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📌 Automated Operations Specialist at Ericsson (Toronto)
🏢 Ericsson
📍 Toronto