Join Fidelity as a Client Support Associate, focusing on enhancing client experiences. This hybrid full-time position is pivotal in client onboarding and product adoption.
As part of the Digital Product Development team, the Client Support Associate will engage with clients throughout their interaction with Fidelity's application. You will lead the onboarding process, ensuring users grasp product functionalities while providing ongoing support as needed. Your direct influence will guide clients through adoption smoothly.
Key Responsibilities:
• Primary contact for all client inquiries and needs
• Deliver educational content to prospective clients
• Facilitate smooth onboarding and setup for users
• Address and escalate issues in alignment with policies
• Encourage ongoing product usage and adoption
Requirements:
• Must hold current Canadian work authorization
• Solid background in client support roles
• Ability to communicate effectively in virtual settings
• Willingness to engage in a hybrid work environment
• Focused on positive client outcomes and experiences
Support and enhance the Fidelity client journey through your expertise in this significant role.
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📌 Client Support Associate Hybrid Role (Toronto)
🏢 Fidelity Canada
📍 Toronto