Elevate your career with the Ontario Cannabis Store as a Senior IT Support Analyst. Your expertise will support reliable operations in an exciting and evolving industry.

In this role, you'll be a key player in the Enterprise Support team, providing technical guidance for OCS systems, especially Dynamics 365. By delivering Level 2 support and creating vital documentation, you will ensure effective system operations and enhanced customer satisfaction. Your contributions will directly impact our process improvements and service agreements.

Key Responsibilities:



• Deliver expert Level 2 support for OCS systems • Document processes and maintain user access • Implement changes and diagnose solutions effectively • Collaborate in defining service level agreements • Contribute to project lifecycles with analytical skills

Requirements: • Relevant education with at least 2 years of IT support experience • Solid knowledge of Dynamics 365 and eCommerce systems • Excellent analytical and critical-thinking abilities • Experience with large datasets and problem-solving • Familiarity with Agile practices is a plus

Bring your talents to OCS and enhance our operational excellence with your IT support capabilities. #J-18808-Ljbffr

📌 Senior IT Support Analyst - Ontario Cannabis Store (Winnipeg)
🏢 StratCann Services
📍 Winnipeg