Become a key player at Tipalti as a Senior Partner Customer Success Manager. Focus on the post-go-live phase for partner-driven customers, ensuring sustained growth and satisfaction.

As a part of Tipalti's creative Customer Success organization, you will lead the efforts to optimize outcomes for clients working through partners. This newly established role demands a proactive approach in shaping strategies and mentoring others while driving engagement across various internal teams. Leverage your experience to promote operational excellence in customer service.

Key Responsibilities:



• Lead partner customer experience post-go-live integration • Promote account growth by managing customer feedback and health • Develop operational frameworks for partner success • Advocate for the specific needs of partner-referred clients • Mentor team members and participate in larger initiatives

Requirements: • Minimum of 5 years in customer success roles • Experience with partner ecosystems for growth dynamics • Strong ability in managing customer relationships • Familiarity with tools like Salesforce, Gainsight, and Jira • Organized with excellent verbal and written communication skills

Shape customer experiences and build impactful partnerships by embracing the challenges at Tipalti. #J-18808-Ljbffr

📌 Customer Success Manager for Partners at Tipalti (Vancouver)
🏢 Socket.dev
📍 Vancouver