Become the Senior Manager for Customer Programs at Pratt & Whitney Canada, enhancing entry-into-service protocols for next-generation engines in Longueuil. Utilize your project management strengths.
As part of a dedicated team, this role focuses on ensuring customer satisfaction throughout the entry-into-service of recent aviation engines. You will bridge the gap between technical performance and customer experience, collaborating with various teams across the organization. A strong grasp of aerospace principles and project management is crucial for this position.
Key Responsibilities:
• Manage cross-disciplinary teams for engine EIS initiatives • Collaborate with engineering and marketing for seamless customer experiences • Conduct simulations to identify gaps in services • Integrate digital technologies to improve customer support • Report to senior leadership on program developments
Requirements: • Bachelor’s degree with at least 8 years of relevant experience • Proven project management skills essential • Technical product knowledge in engines highly valued • Curiosity and strong empathy for customer needs • Excellent fluency in English required
Use your expertise to lead customer program initiatives and enhance Pratt & Whitney Canada's service excellence. #J-18808-Ljbffr