Job details Posted on August 20, 2026 by a

licensed third-party

for Employer details Umbrella Consulting

user support analyst Education College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience.

Work setting

Consulting firm

Private company, corporation or industry

Private sector

Experience Experience an asset.

Responsibilities

Give access to computer networks

Report on the performance of computer systems and networks

Respond to users experiencing difficulties with computer

Consult user guides, technical manuals and other documents to research and implement solutions

Provide advice and training to users in response to identified difficulties

Collect, organize and maintain a problems and solutions log for use by other technical support analysts

Participate in the redesign of applications and other software

Provide business systems, network and Internet support to users in response to identified difficulties

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Perform Web-server backup and recovery operations

Provide customer service

Manage incidents

Supervision No supervision responsibility.

Computer and technology knowledge

Security software

Multimedia software

Word processing software





Presentation software

Communication software

Project management software

Programming software

Database software

MS Office

MS Windows

Spreadsheet

Area of work experience

Quality assurance or control

Area of specialization

Project management

Work conditions and physical capabilities

Fast-paced environment

Work under pressure

Tight deadlines

Repetitive tasks

Handling heavy loads

Manual dexterity

Attention to detail

Ability to distinguish between colours

Sitting

Own tools/equipment

Cellular phone

Personal suitability

Accurate

Client focus

Efficient interpersonal skills

Excellent oral communication

Excellent written communication

Initiative

Judgement

Organized

Team player

Ability to multitask

Time management

Honesty

Benefits Health benefits

Health care plan

Financial advantages

Bonus

Who can apply for this job?

Canadian citizens and permanent or temporary residents of Canada

other candidates, with or without a valid Canadian work permit

Location

Burnaby , BC V5C 6P9

Work location On site

Salary

Salary $ 36.60 HOUR hourly / 35 hours per week

Terms of employment

Permanent employment Full time

Day, Shift

Starts as soon as possible

Advertised until 2026-09-10

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📌 user support analyst (Winnipeg)
🏢 Umbrella Consulting
📍 Winnipeg