Take your career to the next level as an IT Service Desk Analyst at ICBC in North Vancouver, focusing on solving IT incidents and customer support in a hybrid work setting. Collaborate with a talented team to enhance service efficiency.

This analytical position requires a proactive professional with a minimum of two years in IT service delivery. You will engage with diverse technological inquiries, ensuring access and authorization across corporate systems while contributing valuable insights to service documentation.

Key Responsibilities:



• Analyze and resolve IT service inquiries and incidents • Respond to escalated issues from service desk representatives • Consult with experts on complex IT problems • Fulfill standard software and hardware requests • Assist with training junior team members in troubleshooting

Requirements: • At least two years of IT service delivery experience • Diploma or certification in a relevant computer field • Solid analytical skills for problem diagnosis • Knowledge of IT equipment and application support • Ability to maintain thorough activity records

Bring your IT expertise to ICBC and enrich our customer support services through effective problem resolution. #J-18808-Ljbffr

📌 IT Service Desk Analyst Role at ICBC (Winnipeg)
🏢 Socket.dev
📍 Winnipeg