Step into the role of Customer Service Agent with Serco Canada Inc. and assist with the Ontario Driver Examination services! This position plays a crucial role in evaluating eligibility and providing necessary information to applicants.
As a Customer Service Agent, you will assess identity documents and facilitate various licensing needs. You will deliver outstanding assistance while complying with all operational regulations, ensuring a smooth process for all license applicants. Strong multitasking abilities and excellent communication skills are vital in this quick-paced environment.
Key Responsibilities:
• Evaluate eligibility for Ontario Driver’s Licences
• Conduct vision screenings and knowledge tests
• Issue temporary licenses and schedule road tests
• Help applicants navigate the Driver Examination process
• Utilize problem-solving skills for record discrepancies
Requirements:
• Valid Ontario Class G driver's licence required
• Completion of required training program
• High school diploma or GED at minimum
• Minimum two years of customer service experience
• Familiarity with Highway Traffic Act policies
Leveraging your customer service skills at Serco Canada Inc. will enhance the licensing experience for Ontario drivers.
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