This role supports Ashby's early-stage startup customers on a pooled team basis, helping them build strong hiring practices as they grow. Responsibilities include creating onboarding materials, documentation, and webinars, answering customer questions via a shared inbox and calls, and leading medium to large team projects like in-app onboarding experiences and webinar series. Candidates need at least 2 years of customer-facing experience supporting a complex, evolving product, similar to tools like Zapier, HubSpot, or Acuity Scheduling. The role calls for robust written and verbal communication, sharp attention to detail, independent problem-solving skills, and comfort working across a shared pool of customers rather than a dedicated account list. The position is remote and open to candidates based in the United States or Canada. The interview process includes an initial screen, a hiring manager interview, a take-home assessment, and a panel interview. Applicant tracking systems sit between most online applications and the hiring manager. If your resume hasn't been looked at with that in mind lately, it's worth a second opinion.

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📌 Startup Customer Success Manager – Americas Ashby (Montreal)
🏢 HelpfulRemote
📍 Montreal