Elevate your career as a Customer Success Manager with Calabrio, overseeing major banking accounts in North America. This strategic role requires exceptional consultancy skills and a passion for customer engagement.

The Customer Success Manager (CSM) on the Branch Workforce Solutions team will manage top banking clients, ensuring ongoing value from Verint's products. You’ll engage with executive-level stakeholders and have a comprehensive understanding of banking systems for maximum impact. Your role includes goal alignment, program management, and establishing success metrics to drive account growth.

Key Responsibilities: • Manage a customer book,



achieving renewal targets • Identify and support upsell activities • Engage with executive stakeholders in assigned accounts • Conduct status reviews to meet customer needs • Coordinate with internal teams for effective solution delivery

Requirements: • Bachelor’s degree or equivalent experience • Minimum 5 years in a customer-facing role • Robust verbal and written communication skills • Proven relationship management skills • Willingness to travel for customer meetings

Transform customer success by driving value and alignment with Calabrio’s innovative solutions. #J-18808-Ljbffr

📌 Customer Success Manager at Calabrio (Winnipeg)
🏢 Quiet Capital
📍 Winnipeg