Enterprise AI is moving from pilots to production, and the constraint is no longer the model — it's the data. Agents are only as good as what they can sense, trust, and act on in the moment, and real-time, event-driven data is becoming the foundation every serious AI system runs on.Solace is the leading real-time data platform for the enterprise AI era. Established enterprises worldwide — including RBC Capital Markets, Bosch, Heineken, PSA Singapore, United Airlines, Schwarz Group, and hundreds more — have built their business around Solace to enable intelligent, real-time experiences, modernize their application and integration landscape, and create seamless digital journeys for their customers, partners, and employees.So, the next time you drive a car, order furniture online, fly in a plane, check your bank balance on your phone, your positive experience could be a direct result of our technology—and your hard work!About the Role:Join us as our next Product Operations Lead and become the operational heartbeat of our Product organization.In this highly visible role, you'll partner with leaders across Product Management, Engineering, Finance, and Business Operations to ensure critical programs, processes, and partnerships run seamlessly. From supporting OEM partner initiatives and customer onboarding to driving operational insights and business reporting, your work will directly influence how we scale, collaborate, and make decisions.You'll take ownership of key operational workflows, including usage and billing reconciliations, onboarding approvals, OEM roadmap coordination, and engineering investment reporting. You'll also help shape the quality and reliability of business metrics that guide strategic decisions across the organization.Success in this role comes from balancing precision with influence. You'll navigate complex processes, align cross-functional stakeholders, and bring clarity to initiatives where priorities don't always naturally align. Along the way, you'll work closely with the VP of Product Management and an Engineering team, contributing product management support for a squad.This is a fantastic opportunity for someone who loves solving problems, improving processes, and creating impact behind the scenes while working closely with senior leaders across the business.What you will do:Own recurring OEM billing and usage reconciliation processes (e.G., drawdown usage, hybrid subscription reconciliation) in partnership with Finance and OEM partnersPrepare and validate monthly usage, billing, and invoicing data for FinanceCoordinate OEM/partner-related meetings and support internal roadmap communications,



championing OEM-driven initiatives across Product Management and Engineering teamsTrack and report on OEM roadmap items, CSFs, and epic status to support Product Management and stakeholder updatesTrack OEM-related engineering investment using tools such as LinearB and maintain Confluence records for reportingTriage and respond to OEM-related operational requestsMaintain process documentation and product notifications shared with OEM partner support teamsMaintain and administer customer onboarding runbooks, RACI ownership, and approval workflows, coordinating across Business Operations and Product EngineeringManage the approval and exception process for account onboarding requests that fall outside standard runbook criteriaCoordinate cross-team dependencies related to order fulfillment, account provisioning, and pricing/package changesFlag process gaps, data discrepancies, or automation opportunities to Product and Engineering leadershipContribute product requirements and user stories for the platform initiatives, partnering with Product leadership and Engineering to shape the backlogSupport the build-out and ongoing data accuracy of new metrics and business dashboards for Product Management leadership reportingWhat You Will Bring to the RoleBachelor's degree in Business, Operations, Engineering, or equivalent experience3-5 years of experience in an operations, business analyst, program coordination, or product operations role, ideally in B2B SaaSStrong organizational skills and ability to manage multiple concurrent workstreams across cross-functional teamsComfort working with data — able to interpret usage reports, reconcile spreadsheets, and partner with Engineering and Finance on data quality; scripting or SQL is a plusExperience maintaining or authoring process documentation (runbooks, SOPs, RACI matrices)Experience supporting billing, invoicing, or usage reconciliation processes is highly desirableExperience with or exposure to OEM partnership models or enterprise software billing is a plusFamiliarity with cloud platforms (SaaS products, cloud brokers, or integration middleware) is an assetClear written and verbal communicator, able to work cross-functionally with Finance, Sales, Business Operations, and EngineeringFamiliarity with Jira, Confluence,



and/or reporting tools (e.G., LinearB, Excel, Power BI) is a plusBasic familiarity with Agile/Scrum practices (writing user stories, contributing to backlog grooming) is a plusPMP or similar certification is not required but would not be a deterrentAbility to work independently, follow and improve documented processes and manage competing prioritiesWhy You’ll Want to Join Us at SolaceWe have an awesome team! You’ll get to work with some of the smartest individuals in the businessWe believe in work-life balance and believe it’s significant to love what you doWe have adopted a hybrid work model to create an inclusive working environment for everyoneWe live by our values: craftsmanship, trust, courage, freedom, momentum, humility, and human experience. Every. Single. Day.Our training programs are top-notch (LinkedIn Learning, Mentorship program, Solace Academy)We like to brag about ourstellar customer lineup!We are social – we like to keep things simple and fun!We are one of the top-ranked employers on GlassdoorWe have a sense of humour and make cool videos on cool topics like MITT and this!Role Status: EXISTINGDuration: 8–10 month contract/temporary positionExpected Salary Range: Expected salary range for this role is from $105,000 to $125,000, based on a 40 hour work week. The final offer within this range will reflect the successful candidate’s skills and experience.At Solace, we are committed to a fair, inclusive, and transparent recruitment process.To help identify candidates whose qualifications best align with the role, we use artificial intelligence (AI) tools during the initial stage of resume screening. These tools compare submitted resumes to the job description, focusing on education, experience, and skills.Importantly, all decisions beyond this initial screening—including interviews and final hiring—are made by our human recruitment team. AI is never used to make final hiring decisions.Let’s TalkNot sure you meet every requirement? That’s okay — we’re more interested in your potential and passion.Need accommodations during the hiring process? Just let us know — we’re here to support you.Thanks to everyone who applies! While we wish we could connect with every candidate, only those selected to move forward will be contacted.At Solace, we believe that diversity and inclusion drive innovation and growth, both in business and in life. We strive to create an enriching and safe workplace where you can be who you are. If you want to do the best work of your career and feel supported every step of the way, we encourage you to join us!#J-18808-Ljbffr

📌 Contract Product Operations Lead At Solace (Varennes)
🏢 Jobtailor
📍 Varennes