Lead a passionate team in redefining customer experience at the company as the Director of CX Business Systems. Drive strategic initiatives and technology adoption to enhance customer engagement.As a pivotal leadership role, the Director of Customer Experience Systems will spearhead the Post Sales/CX business systems team. With over 15 years of expertise, you’ll be responsible for advancing technology strategies and implementing best practices across key customer functions. This position requires innovation, accountability, and a commitment to operational excellence.Key Responsibilities:
- Lead and empower a dynamic team of BSAs and TPMs
- Ensure delivery excellence through clear project documentation
- Build relationships with CX executive stakeholders




- Oversee the implementation and governance of CX systems
- Drive AI adoption within CX workflowsRequirements:
- Bachelor's degree in IT, Computer Science, or related field
- 15+ years in Business Systems, 5 years in leadership
- Proven experience in delivering technology initiatives
- Familiar with Salesforce and other CX tools
- Robust communication and stakeholder management skillsElevate the company's customer experience landscape by leveraging technology and your leadership skills.#J-18808-Ljbffr

📌 Director Of Customer Experience Systems (Toronto)
🏢 United States Digital Space
📍 Toronto