Lead customer success with Conexiom and transform how businesses operate with creative order automation. This remote role focuses on relationship management and driving customer growth.
As a Remote Senior Customer Success Manager, you will independently manage a varied portfolio of clients, emphasizing health, retention, and strategic growth. You'll build connections with senior stakeholders to create a feedback loop that enhances services and meets business objectives. Your proactive approach ensures swift resolution of potential conflicts and elevated customer satisfaction.
Key Responsibilities:
• Establish and nurture strong relationships with executive stakeholders
• Oversee health and renewal outcomes for your client portfolio
• Proactively identify signs of churn and address them swiftly




• Translate customer data into actionable insights for strategy
• Enable Sales to close on qualified expansion opportunities
Requirements:
• Strong experience managing diverse customer portfolios
• Demonstrated ability to engage with senior executives confidently
• Proven track record in reducing churn risk and driving renewals
• Technical fluency for easy communication with non-technical users
• Knowledge of CRM and other customer management tools
Drive positive change and measurable outcomes for Conexiom's clients through your leadership in customer success.
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📌 Remote Senior Customer Success Manager (Kitchener)
🏢 Conexiom
📍 Kitchener