Day-to-Day

Insight Global is seeking a Client Operations Coordinator to join a leading organization in the change management and professional development space. This individual will support client operations by ensuring a seamless experience for customers throughout the registration, training, and post-training process while maintaining accurate records and supporting internal business operations.

On a daily basis, the Client Operations Coordinator will primarily communicate with clients via email, assisting with course registrations, payment processing, scheduling changes, credential requests, and general program inquiries. They will manage registrations, track participant enrollment, ensure training materials are distributed appropriately, support customer success activities following program completion, and help resolve any client issues that arise.

This individual will spend a significant portion of their time working behind the scenes to ensure programs run smoothly. Responsibilities include maintaining records within CRM and payment systems, supporting bookstore and order fulfilment activities, coordinating with Finance, IT, and Operations teams, and ensuring accurate tracking of customer information and transactions. The ideal candidate is highly organized, detail-oriented, customer-focused, and comfortable learning recent technologies and business systems.

Must Haves

· 2+ years of customer service, client support, administrative, or operations experience

· Experience supporting customers through both phone and email communication





· Strong written and verbal communication skills

· Experience working within CRM systems (Salesforce or similar)

· Experience processing registrations, payments, orders, or customer records

· Strong technical aptitude with the ability to quickly learn new systems and tools

· Proficiency with Microsoft 365 and Microsoft Office Suite

· Strong organizational skills and attention to detail

· Ability to manage multiple priorities in a fast-paced environment

· Comfortable handling customer inquiries related to payments, cancellations, rescheduling, and registration issues

· Solid customer service and relationship-building skills

· Ability to work cross-functionally with internal stakeholders

Plusses

· Bilingual in French and English

· Salesforce experience

· Experience with electronic payment platforms such as Stripe

· HubSpot experience

· Experience supporting training, certification, education, or professional development programs

· E-commerce or order processing experience

· Experience coordinating fulfilment, shipping, or training materials

· Experience supporting Operations, Finance, Customer Success, or Sales teams

· Post-secondary education in Business Administration or a related field

The expected hour rate for this position falls between $22 to $26/hr

Vacancy Status:

This Posting is for a current vacant role, and the successful candidate will be hired into an existing open position for a 6-month contract.

Artificial intelligence tools are used to assist in screening and assessing applicants for this position

📌 Client Operations Coordinator (Ontario)
🏢 Insight Global
📍 Ontario