Become a pivotal leader at Porter Airlines in Montréal as the Customer Service Lead, guiding the CSR team toward operational success and unparalleled passenger experiences. Focus on safety and efficiency.
In this leadership role, you will oversee the day-to-day activities of the Customer Service Representatives. You will be the key liaison among internal departments and external partners, ensuring that both operational goals and customer satisfaction are achieved. Your coaching will play a vital role in fostering a culture of excellence within the team.
Key Responsibilities:
• Manage and monitor CSR daily functions
• Facilitate smooth aircraft and passenger movement
• Liaise with airline partners for seamless operations




• Address customer inquiries and feedback
• Implement contingency plans for operational disruptions
Requirements:
• At least 2 years in airport operations
• Knowledge of relevant software (Navitaire/Go Now)
• Bilingual in English and French required
• Solid communication and teamwork skills
• Ability to multi-task and manage time effectively
Lead the charge in delivering exceptional service at Porter Airlines while ensuring safety and reliability in all operations.
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📌 Montréal Airport Customer Service Lead (Dorval)
🏢 Porter Airlines
📍 Dorval