Lead Airbnb's Premium Support team as a Supervisor, driving performance and excellence in customer service in both English and French. This role is based in Canada.

As a Supervisor, you will manage a dedicated team of customer service ambassadors, enhancing overall service quality while addressing urgent customer issues. This operational leadership position focuses on coaching and developing individuals, fostering a culture of inclusivity and qualified growth. Your role will include implementing strategies to optimize team performance and efficiency.

Key Responsibilities:



• Ensure operational excellence among support teams • Manage high-stakes customer issues and escalations • Conduct coaching sessions and strategic performance reviews • Document processes and best practices for team efficiency • Maintain adequate team staffing and training protocols

Requirements: • 6+ years of customer service experience • Minimum 3 years in team management • Bilingual in French and English • Proven ability in crisis management • Experienced in data analysis and process improvement

Shape the future of customer support with Airbnb, guiding your team to meet and exceed expectations in a dynamic environment. #J-18808-Ljbffr

📌 Airbnb Supervisor for Premium Support (Winnipeg)
🏢 airbnb
📍 Winnipeg