Support clients with advanced key management systems in the role of Advanced Technical Solutions Specialist at Real Time Networks. This position involves on-site service and customer training in North America.
Real Time Networks is hiring for a Field Service Delivery Technician to support vital biometric technology and networked hardware solutions. You will be diagnosing and resolving issues, while also delivering essential customer training and participating in after-hours support. Solid collaboration with internal departments will ensure effective service delivery.
Key Responsibilities:
• Diagnose hardware and software issues for evolving technologies • Deliver comprehensive customer training and onboarding • Participate in a 24/7 support rotation as needed • Perform onsite visits across various locations in North America • Manage service tickets and maintain hardware inventory
Requirements: • Over 5 years in a customer technical support role • Degree or diploma in IT or Electronics • Proven skills in troubleshooting hardware and software • Understanding of networking fundamentals • Experience using TeamSupport, HubSpot, and Slack
Leverage your technical skills and dedication to deliver high-quality solutions at Real Time Networks. #J-18808-Ljbffr
📌 Advanced Technical Solutions Specialist (Winnipeg)
🏢 Real Time Networks
📍 Winnipeg
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