Drive operational excellence with IntouchCX as a Senior Operations Manager. Oversee planning, staff development, and daily performance in a agile BPO workplace.

IntouchCX seeks a Senior Operations Manager to lead operational functions and ensure top-notch performance. This role necessitates strong leadership qualities, a commitment to motivating teams, and a keen focus on achieving Key Performance Indicators (KPIs). You will analyze data to create action plans for continuous improvement, while maintaining a culture of excellence across the organization.

Key Responsibilities:



• Plan and direct operational functions efficiently • Review daily team performance for optimal production • Develop and execute training programs for staff • Create motivational incentives to enhance performance • Analyze reports and highlight KPIs for improvement

Requirements: • 5 to 7 years in call center management • Post-secondary degree in Business or related field • Experience with budget management and statistics • Excellent verbal and written communication skills • Strong organizational and time management abilities

Lead and inspire teams at IntouchCX while ensuring operational efficiency and excellence in service delivery. #J-18808-Ljbffr

📌 Senior Operations Manager at IntouchCX (Winnipeg)
🏢 Intouchcx
📍 Winnipeg