Explore a rewarding career as a Regulatory Client Support Officer at RBC, providing comprehensive telephone support for complex products. Excel in a role focused on client satisfaction and issue resolution while adhering to compliance standards.
In this role, you will take ownership of client interactions, tackling escalations and providing expert advice on RBC's regulatory offerings. Your strong analytical skills and dedication to quality will ensure adherence to Client Service Commitments (CSCs). Continuous improvement is key, as you will engage in role hybridization and training initiatives within your team.
Key Responsibilities:
• Assist clients with complex regulatory inquiries
• Manage escalated client concerns effectively




• Document service interactions in corporate systems
• Strive to meet established service benchmarks
• Participate in training and development activities
Requirements:
• Over 2 years' experience in a call center role
• Excellent organizational and communication abilities
• Keen eye for detail and solid analytical skills
• Background in banking
• Commitment to continuous improvement
Deliver exceptional client service and operational excellence at RBC by utilizing your skills in regulatory compliance and issue resolution.
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📌 RBC Regulatory Client Support Officer (Vancouver)
🏢 Jobtailor
📍 Vancouver