Responsible for daily operations of Catering Department – Follows tasks and delegates tasks accordinglyProvides exceptional customer service to each guest.Responsible for the completion of meal service including setting up buffets, serving plates of food, clearing empty dishes, serving drinks including alcoholic beverages.Completes assigned side duties as required.Maintains sanitation standards in the preparation, service, and dining room facilities.We encourage all associates to accept leadership responsibilities at all times. You have the power to make a difference to all guests. Our primary objective is to make sure our guests have a outstanding experience with us at Compass Group Canada by providing exceptional service and quality. Please follow all of the 7 Essentials of Customer Service Excellence as directed by CGC and your Management team in addition to bringing the required skills of the position.Responsible for daily operations of Catering Department – Follows tasks and delegates tasks accordinglyProvides exceptional customer service to each guest.Responsible for the completion of meal service including setting up buffets, serving plates of food, clearing empty dishes, serving drinks including alcoholic beverages.Completes assigned side duties as required.Maintains sanitation standards in the preparation, service, and dining room facilities.We encourage all associates to accept leadership responsibilities at all times. You have the power to make a difference to all guests. Our primary objective is to make sure our guests have a great experience with us at Compass Group Canada by providing exceptional service and quality. Please follow all of the 7 Essentials of Customer Service Excellence as directed by CGC and your Management team in addition to bringing the required skills of the position.ESSENTIAL DUTIES AND RESPONSIBILITIES Include The Following. Please note: Other duties may be assigned as required.Carefully prepares beverages according to customer specifications, including but not limited to coffee, tea,



and alcoholic beverages.Sets up buffets and food displays according to BEO requirements.Serves guests during all plated meals, including use of large oval and beverage trays.Completes assigned side duties in a timely and efficient manner; side duties may includebut are not limited to: polishing silverware, polishing glassware, organizing linen rooms, assisting with room sets as required, counting inventory of smallware.Delivers food to buffets or meeting rooms as required by BEOs.Follows standard portioning of alcoholic beverages and uses SmartServe policies to prevent the over-serving of guests.Follows all Optimum Service Training techniques to ensure exceptional customer service during all events.Acts with purpose and intention – uses effective time management skills.Interacts with customers and resolves customer complaints politely and promptly.Maintains pantry par levels and follows proper procedures for restocking and reporting consumption.Checks all items within the assign pantry for expiration weekly and removed items that are past their best before date; follows FIFO and FEFO procedures at all times.Completes fridge/freezer temperature checks and other HSQA logs as assigned by supervisor.Replenishes non-alcoholic beverages and general supplies while maintaining cleanliness of service areas.Must interact with co-workers in order to ensure compliance with company service standards, and company inventory and cash control procedures.Follows all uniform and jewelry policies at all times.Must follow all health and safety and quality assurance company policies at all times.Must complete 24/7 training with in one month of start date, and annually thereafter.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Represents Company in a courteous, efficient, and friendly manner in all customer and employee interactions.Responsible for completion of CGC 24/7 or MyLearning training in timely manner. Know, understand and comply with all relevant operational standards of the unit and procedures that are current. Oversee and/or train other staff membersResponsible for cash handling Manage the cash flow,

📌 Lead Caterer, Full Time (Ottawa)
🏢 Compass Group Canada
📍 Ottawa