We are looking for a Delivery Agent/File Organizer to join our team!As part of your job, you will be responsible for ensuring customer satisfaction by delivering vehicles in a skilled manner and performing various support duties as requested by your supervisor:
- Monitor customer satisfaction levels;
- Process payments;
- Oversee the preparation of all sold vehicles for delivery, ensuring that selected options have been properly installed and that all features are fully functional (tinted windows, decals, floor mats, etc.);
- Ensure that items requiring installation are scheduled;
- Ensure that thevehicle is ready for delivery (cleanliness, owner's manual, etc.);
- Coordinate the delivery; collect payment upon delivery, offer a tour of the dealership's facilities, and introduce customers to the appropriate dealership staff, including the manager and technical advisor;




- Complete the delivery, explain all the car's features to the customer, including the manufacturer's warranty, services offered by the dealership, and the customer satisfaction survey;
- Promptly address customer issues or complaints by immediately informing the sales manager;
- Actively participate in the owner follow-up and retention program to foster customer loyalty;
- Actively participate in various customer service-related matters;
- Assist sales managers when necessary;
- Perform other duties as needed and as directed by management.The ideal candidate presents a professional image, is well-groomed, and has at least one year of experience.

📌 Delivery Clerk/File Organizer (Verchères)
🏢 Grenier Volkswagen
📍 Verchères