Join DLL as a Bilingual Client Services Representative in Burlington, ON, where you will utilize your French and English abilities to enhance customer experience. Handle inbound requests efficiently to deliver top-level service.
This role requires strong problem-solving skills as you address inquiries about active contracts. You’ll work closely with both internal teams and external clients, ensuring all requests are processed within response time expectations. Participate in various initiatives that drive team performance and enhance customer satisfaction.
Key Responsibilities:
• Respond promptly to inbound calls and emails
• Review contracts and generate necessary paperwork
• Collaborate with vendors and clients effectively
• Maintain individual caseload and manage deadlines
• Assist with administrative functions and team projects
Requirements:
• 1-2 years of customer service experience
• Bilingual in French and English
• Excellent organizational and communication skills
• Familiarity with CRM systems
• Ability to thrive in a agile setting
Deliver outstanding service as a Bilingual Client Services Representative at DLL.
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