Become a Customer Experience Representative at Oldcastle in Candiac, QC, and drive customer satisfaction by managing inquiries and processing orders effectively. This entry-level role is ideal for passionate individuals who can handle various tasks with focus and professionalism.
As a Customer Experience Specialist, you will combine 1-2 years of service experience in an office setting while collaborating effectively with transportation and sales teams. Your role will be crucial in addressing customer needs and updating them on order progress.
Key Responsibilities:
• Process customer inquiries, quotes, and orders efficiently
• Provide timely answers to customer calls and emails
• Notify customers of any changes in order status
• Collaborate with various internal departments
• Utilize NetSuite for customer issue resolution
Requirements:
• 1-2 years in customer service roles
• Experience in logistics or manufacturing preferred
• Robust communication skills, orally and in writing
• Detail-oriented and multi-tasking abilities
• Proficient user of Microsoft Excel
Bring your customer care expertise to Oldcastle and help ensure superb customer interactions.
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📌 Oldcastle Customer Experience Representative (Candiac)
🏢 Oldcastle Infrastructure
📍 Candiac