Elevate client satisfaction in the role of Director, Client Experience Design & Strategy at Scotiabank in Toronto. Lead the way in creating impactful customer journeys.

As a key member of the Client Experience Management Office, you'll contribute to designing a robust CX strategy that aligns with Scotiabank's vision. Your expertise in service design will facilitate improvements in customer interactions, driving retention and growth. Collaborate effectively with cross-functional leaders to ensure a consistent and positive client experience across all channels.

Key Responsibilities:



• Lead the development of a comprehensive CX strategy • Optimize customer journeys through data and insights • Provide design support to cross-functional teams • Create prioritization frameworks for CX initiatives • Align with senior leadership on strategic CX goals

Requirements: • Relevant Bachelor's degree; MBA is an asset • 10+ years of experience in client-focused design • Strong client research and analytics skills • Excellent relationship-building abilities • Resilience in ambiguous and dynamic situations

Drive Scotiabank's mission toward exceptional client experiences as you foster cutting-edge strategies that deliver measurable business results. #J-18808-Ljbffr

📌 Director, Experience Strategy at Scotiabank (Toronto)
🏢 Scotiabank
📍 Toronto