We are seeking a Manager, Transformation Delivery to lead our low-code solution delivery team and support transformation initiatives within Group Benefits Operations. This is a hands-on delivery leadership role accountable for owning end-to-end solution delivery using Microsoft Power Platform, driving operational transformation, and delivering measurable business outcomes.
The successful candidate will combine people leadership with practical experience delivering technology-enabled solutions and must be capable of providing technical direction and coaching to a team of low-code, automation, and AI experts. This role is ideal for a collaborative leader who thrives in a complex stakeholder environment and is passionate about leveraging technology, automation, and Generative AI to solve business problems and improve customer and employee experiences.
Position Responsibilities: Low-Code Solution Delivery (Power Platform)
Own the end-to-end delivery of Group Benefits Operations low-code solutions leveraging Microsoft Power Platform, from intake through implementation, adoption, and ongoing sustainability.
Provide delivery leadership and technical guidance to a team of low-code developers and transformation practitioners, leveraging personal delivery experience to mentor and challenge solution approaches.
Partner with IT, Product, Security, and Risk to ensure solutions are scalable, secure, and compliant.
Establish delivery standards, intake processes, prioritization practices, and governance for low-code initiatives.
Work closely with business partners to understand operational challenges and translate them into practical technology solutions.
Drive adoption and sustainability of solutions through effective change management and transition planning.
Ensure delivery outcomes are predictable, measurable, and aligned with business objectives.
People Leadership & Team Development
Lead, coach, and develop a high-performing team of low-code developers and transformation practitioners.
Create a culture of accountability, collaboration, innovation, and continuous learning.
Set clear expectations for quality, delivery, and career development.
Support talent planning, performance management, and succession development within the team.
Transformation Delivery & Continuous Improvement
Lead the delivery of transformation initiatives that improve operational effectiveness, customer experience, and employee experience.
Apply continuous improvement and data-driven problem-solving techniques to identify and address business challenges.
Monitor and report on delivery outcomes, benefits realization, risks, dependencies, and overall portfolio health.
Drive greater delivery predictability through effective planning, governance, and performance reporting.
Influence stakeholders across Operations, Technology, and Business functions to align priorities and outcomes.
Required Qualifications:
5–7 years of progressive experience in transformation, operational excellence, technology delivery,
solution delivery leadership, or related roles.
3–5 years of people leadership experience leading high-performing teams.
Demonstrated hands-on experience owning and delivering low-code, workflow, automation, digital, or technology-enabled solutions from concept through implementation and adoption.
Strong understanding of Microsoft Power Platform and Generative AI, with practical experience identifying, implementing, or leading AI-enabled productivity and automation solutions.
Demonstrated ability to understand business problems and determine the most effective solution approach.
Proven track record delivering initiatives with measurable business outcomes.
Strong analytical, problem-solving, and decision-making capabilities.
Experience influencing outcomes and priorities with Directors, AVPs, and cross-functional stakeholders.
Preferred Qualifications:
Experience within Group Benefits, Insurance, or Financial Services operations.
Experience with workflow, automation, analytics, or citizen development programs.
Knowledge of Lean, Six Sigma, Agile, or other continuous improvement methodologies.
Experience supporting enterprise transformation or operational modernization initiatives.
Demonstrated success implementing Generative AI or AI-enabled productivity solutions.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
#LI-HYBRID The role being advertised is an existing vacancy.
Giới thiệu về Manulife và John Hancock Tập đoàn Manulife Financial là nhà cung cấp dịch vụ tài chính quốc tế hàng đầu giúp mọi người quyết định dễ dàng hơn và có cuộc sống vẹn toàn hơn. Để tìm hiểu thêm về chúng tôi, hãy truy cập https://www.manulife.com.vn/ .
Manulife là Nhà sử dụng lao động không phân biệt đối xử Tại Manulife/John Hancock, chúng tôi luôn đón nhận sự đa dạng. Chúng ta cố gắng thu hút, phát triển và duy trì lực lượng lao động đa dạng tương tự như những khách hàng mà chúng ta phục vụ, đồng thời thúc đẩy một môi trường làm việc hòa nhập, đề cao thế mạnh của từng nền văn hóa và cá nhân. Chúng ta cam kết tuyển dụng, duy trì, thăng tiến và trả lương một cách công bằng. Đồng thời,
chúng ta quản lý tất cả các hoạt động và chương trình của mình mà không phân biệt đối xử dựa trên chủng tộc, dòng họ, xuất thân, màu da, nguồn gốc dân tộc, quyền công dân, tôn giáo hoặc tín ngưỡng tôn giáo, đức tin, giới tính (bao gồm phụ nữ mang thai và các tình trạng liên quan đến mang thai), xu hướng tính dục, đặc điểm di truyền, tình trạng cựu chiến binh, bản dạng giới, biểu hiện giới, tuổi tác, tình trạng hôn nhân, tình trạng gia đình, khuyết tật hoặc bất kỳ căn cứ nào khác được pháp luật hiện hành bảo vệ.
Ưu tiên của chúng ta là loại bỏ các rào cản để đem lại cơ hội tiếp cận việc làm bình đẳng. Đại diện Bộ phận Nhân sự sẽ làm việc với những ứng viên có yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển. Tất cả thông tin được chia sẻ trong quá trình yêu cầu điều chỉnh sẽ được lưu trữ và sử dụng tuân theo pháp luật hiện hành và chính sách của Manulife/John Hancock. Để yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển, hãy liên hệ với
[email protected] .
Referenced Salary Location Waterloo, Ontario
Working Arrangement Kết hợp
Salary range is expected to be between $93,390.00 CAD - $143,390.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact
[email protected] for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact
[email protected] for more information about U.S.-specific paid time off provisions.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .
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📌 Manager, Transformation Delivery (Winnipeg)
🏢 Manulife
📍 Winnipeg