À propos de Pratt & Whitney Canada Date Posted: 2026-08-17

Country: Canada

Emplacement / Location: CA-QC-LONGUEUIL-J01 ~ 1000 Blvd Marie-Victorin ~ J01 BLDG

About Pratt & Whitney Canada Pratt & Whitney Canada (P&WC;) is a global leader in the aerospace industry, headquartered in Longueuil, Quebec. We manufacture next-generation engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters.

For nearly 100 years, we have pioneered advancements in engine development, supporting cargo and equipment transportation, wildfire suppression, and passenger travel.

An Employer of Choice Pratt & Whitney Canada was recognized as one of Canada’s Top 10 Employers in 2025 by Forbes and ranked #1 in the aerospace and defense industry in the country. Our headquarters is also listed among the top employers in the Montreal region. These accolades reinforce our reputation as an employer of choice in Montreal, Canada, and worldwide.

What Our Expectations Are As a member of the Customer Engineering team for the Regional program, reporting to the Regional program manager of aftermarket, you will be responsible of managing in-service product performance, the relationship with customers / airframe OEM & aligning service team to meet our specific program strategies. Part of a team of 14 experts, you will have the opportunity to lead an integrate product team (IPT) and influence the redesign of a part which could affect the safety, durability, reliability of a product or the cost of operation.

As a Customer Service Program Engineer, you will also oversee our product and service by delivering world-class product & service dependability. We enable customer relationships through intense market focus and we develop customized solutions. We augment all of this by the use of technology, we strive for proactivity, commit collectively and we always act with integrity and respect. The Regional Aviation program is powering aircraft which help connecting people and economies around the world.

This is a full-time position from Monday to Friday with flexible hours, based in Longueuil, and performed exclusively on-site.

Function Description

Lead Customer Engineering activities for the Regional Aviation team

Act as technical liaison between Engineering and Customer Service, ensuring aftermarket requirements are integrated into the development of new engines.





Lead the definition and implementation of aftermarket technical requirements within Product Design Requirements Specifications (PDRS) and monitor compliance throughout the engine development lifecycle.

Review and approval of maintenance documentation, including Maintenance Manuals, Overhaul Manuals, and MSG-3 maintenance program development

Leverage field experience and lessons learned to influence design modifications and ensure long-term product supportability and customer value.

Collaborate closely with engineering, marketing, business development and customer service subject matter experts and strategy owners to define, monitor, track, and influence new engine programs deliverables

Interface directly with OEMs, partner and suppliers.

Ownership of Product Performance - including safety, reliability, durability and all services in relation with maintenance of the product in service

Comply with Airframe OEM, Operators and Airworthiness authorities’ obligations

Align organizations with a vertical view of the market – Cross Value Stream

Provide business forecast & manage in-service product campaigns

Accountable for engine operating cost optimization

Develop strategies and ensure readiness of new program & customer entry into service

Lead customer relationship value stream

Commercial and warranty programs management

Subject matter expert for the front-line team & provide product knowledge to field communities throughout conferences and customers dedicated technical reviews

Support development of new business models and strategies

What you need to be successful

Minimum of bachelor’s degree in engineering or equivalent

Looking for 10-15 years progressive experience in Aerospace, Aftermarket, Operations, or similar functional expertise

Proficient business communications in English

Demonstrated ability to manage and drive customer satisfaction at all levels (internal and/or external)

Demonstrated ability to lead in a matrixed organization





Demonstrated ability to manage product performance and delivery to drive customer satisfaction

Ability to translate technical data into action plans and strategy

Experience with Maintenance Program Development/MSG-3

AME license a plus

This position is part of a French-speaking work workplace, it requires a very good knowledge of English to read and understand, on a daily basis, documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with customers, suppliers or international colleagues.

What we offer

Long-term deferred compensation programs

Daycare for young children

Advancement programs to enhance education skills

Flexible work schedules

Leadership and training programs

Comprehensive benefits, savings and pension plans

Financial support for parental leave

Reward programs for outstanding work

Working at Pratt & Whitney Canada The masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read. We will consider applications from all qualified candidates.

At Pratt & Whitney Canada, we combine passion, boldness, and precision to design, manufacture, and maintain the most advanced and reliable aircraft engines in the world. Our work and the quality of our products contribute to the success of our customers, who in turn save lives, support commerce, connect communities, and protect freedoms.

At Pratt & Whitney Canada, you have the opportunity to make a difference every day—just look up. Are you

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

RTX adhère aux principes d’égalité en matière de recrutement et d’embauche. Toutes les candidatures de postulants qualifiés seront examinées avec attention, sans distinction d’origine ethnique, de couleur, de religion, de genre, d’orientation ou d’identité sexuelle, d’origine nationale, d’âge, de handicap, de statut d’ancien combattant protégé ou de toute autre caractéristique protégée par la loi.

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📌 Ingenieur Service a la client, NIP | Customer Service Engineering, NPI (Winnipeg)
🏢 Pratt & Whitney
📍 Winnipeg