Drive measurable improvements in customer support as Lyft's Data Analytics Lead. In this hybrid role, you will focus on developing insightful strategies based on data analysis and collaboration.This leadership position at Lyft involves partnering with various teams to improve the overall support experience for our customers. You will apply your expertise in analytics to create processes, define metrics, and analyze performance. The ideal candidate is motivated to enhance the customer journey while fostering a collaborative setting.Key Responsibilities:
- Partner with multiple teams to reach business outcomes
- Develop comprehensive frameworks for analysis
- Create measurable success metrics for support initiatives
- Design A/B tests to validate product changes
- Analyze KPIs and report insights to senior managementRequirements:
- Quantitative degree or advanced education preferred
- At least 2 years in a data-centric role
- Proficient in SQL and Python coding skills
- Excellent problem-solving and analytical skills
- Outstanding communication and collaboration abilitiesLead the analytics vision for customer support at Lyft, improving every interaction.#J-18808-Ljbffr

📌 Analytics Lead For Customer Support At Lyft (Toronto)
🏢 Triwill Group
📍 Toronto