Join Indigo as a Customer Experience Leader, where you’ll cultivate a customer-centric culture enriched by diverse literature and community involvement. Drive engagement while leading your team to success.
This position focuses on leading customer experience initiatives, ensuring that staff deliver high-quality service and contribute to team successes. You'll utilize customer insights to refine strategies and enhance satisfaction levels while maintaining compliance with all processes and standards.
Key Responsibilities: • Direct execution of customer experience priorities across the store • Embed the R.E.A.D.
customer service model through leadership • Foster daily communication regarding business and service expectations • Develop customer service representatives to improve interactions • Ensure seamless omni-channel service across different platforms
Requirements: • 1-3 years of retail leadership experience • Execution background in customer experience programs • Robust compliance and operational discipline • Ability to motivate and train staff effectively • Commitment to Indigo’s values and customer-centered approach
Lead your team to deliver outstanding customer experiences at Indigo. #J-18808-Ljbffr