Become a vital part of Union Hotel as a Guest Services Agent in downtown Toronto. Provide exceptional service and create memorable experiences for guests in a welcoming environment.
As a Guest Services Agent at Union Hotel, you'll ensure that every guest receives a warm welcome and outstanding customer care. This dynamic role requires strong verbal communication skills and the ability to thrive in a bustling hotel atmosphere. You will manage the check-in and check-out process, handle reservations, and assist with guest inquiries, all while upholding the hotel’s service excellence standards.
Key Responsibilities:
• Greet guests with a warm and friendly demeanor
• Handle guest check-ins and check-outs efficiently
• Manage reservations and accommodate special requests




• Assist guests with inquiries and complaints
• Maintain communication with all hotel departments
Requirements:
• Experience in Customer Service, preferably in hotels
• Strong written and verbal communication skills
• Proficient in Word and Excel; Maestro or Opera knowledge preferred
• Self-motivated and adaptable in a busy environment
• Available for adaptable working hours including weekends
Deliver exceptional hospitality and contribute to the unique experience at Union Hotel in Toronto.
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📌 Guest Services Agent at Union Hotel (Toronto)
🏢 Silver Hotel Group
📍 Toronto