Description: The Client Services unit supports the admissions, financial aid and awards operations of Strategic Enrolment Management. Client Services has 3 main areas of operations itself: in-person enquiry, telephone enquiry, and email enquiry. The enquiry functions provide the first point of contact for many clients (e.g., prospective applicants, applicants, teachers and parents) – as well as current students and internal university staff seeking information about all aspects of undergraduate admissions, financial aid and student awards.

About us: The Client Services unit supports the admissions, financial aid and awards operations of Strategic Enrolment Management. Client Services has 3 main areas of operations itself: in-person enquiry, telephone enquiry, and email enquiry. The enquiry functions provide the first point of contact for many clients (e.g., prospective applicants, applicants, teachers and parents) – as well as current students and internal university staff seeking information about all aspects of undergraduate admissions, financial aid and student awards.

Your opportunity: Under the supervision of the Assistant Registrar, Client Services, the Client Services Advisor responds to Admission and Awards enquiries from students across all three campuses through in-person, telephone, and email interactions. Working in-person within a busy, high-volume service environment and as part of a small collaborative team, the incumbent is expected to be reliable, resourceful, adaptable, and committed to providing professional and student-centred service.

The incumbent provides detailed information regarding admissions and awards guidelines, policies, processes, and procedures, and refers non-standard, difficult, or complex enquiries to the appropriate service area coordinator. Using Slate, ROSI, internal University Registrar's Office HUB applications, and other service area applications. The incumbent supports students in navigate complex processes while ensuring communication is transparent, accurate, empathetic, and professional. The role requires the ability to communicate difficult or unfavourable information with sensitivity, confidence, and consistency.

The incumbent also acts as a resource to colleagues by supporting training and providing day-to-day operational support. In addition, the incumbent responds to complaints, assesses whether escalation is required, and contributes to maintaining a positive and respectful client service environment.





The role also provides administrative support to the admissions application process by reviewing submitted applications and supporting documents for completeness and updating application statuses within university systems and portals.

Your responsibilities will include:

Acting as the first point of contact for admission and awards enquiries

Providing detailed information on processes, policies, and procedures

Providing detailed information regarding admission and awards issues including processing

Responding to enquiries within the defined scope of the role and redirecting as appropriate

Troubleshooting and resolving routine issues

Updating and maintaining database records

Serving as a resource to others by providing (non-supervisory) administrative guidance

Essential Qualifications:

Bachelor's Degree or acceptable combination of equivalent experience

Minimum of two (2) years’ experience providing detailed explanation of policies and procedures related to admissions in a post-secondary educational institution, and or other programs

Experience working with university student information systems, includingSlate, HUB applications, and ROSI.

Demonstrated experience applying admissions and awards process, with solid knowledge of the University policies and procedures.

Demonstrated ability to work with confidential information and to ensure privacy of student information is maintained at all times

Excellent customer service skills with an orientation around tact and diplomacy in dealing with students and staff, with a diverse applicant population and, at times, upset or irate clients

Advanced computer skills must include word processing, creating and manipulating spreadsheets, navigating multiple websites and systems concurrently

Excellent oral and written communication skills, interpersonal skills and organizational skills

Ability to adapt to new procedures and changing conditions quickly and accurately, must be able to use independent judgment and discretion when responding to enquiries

Ability to maintain composure under pressure

Assets (Nonessential):

Knowledge of post-secondary institutions and an understanding of the functions and services provided by related offices and departments.

Experience working with post-secondary education applications is an asset

Experience with document management systems an asset

Knowledge of government and institutional financial aid programs





To be successful in this role you will be:

Adaptable

Approachable

Multi-tasker

Team player

Closing Date: 08/28/2026, 11:59PM ET

Employee Group: USW

Appointment Type: Budget - Continuing

Schedule: Full-Time

Pay Scale Group & Hiring Zone: USW Pay Band 09 -- $67,916. with an annual step progression to a maximum of $86,855. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Administrative / Managerial

Recruiter: Fiona Chan

Lived Experience Statement Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Job descriptions are available upon request for internal applicants.

Diversity Statement The University of Toronto embraces Diversity and is building aculture of belonging that increases our capacity to effectivelyaddress and serve the interests of our global community. Westrongly encourage applications from Indigenous Peoples,Black and racialized persons, women, persons withdisabilities, and people of diverse sexual and gender identities.We value applicants who have demonstrated a commitment toequity, diversity and inclusion and recognize that diverseperspectives, experiences, and expertise are essential tostrengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please seehttp://uoft.me/UP .

Accessibility Statement The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please [email protected] .

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📌 Client Services Advisor (Winnipeg)
🏢 University of Toronto
📍 Winnipeg