Shape member engagement strategies at Tru Cooperative Bank as the Director focusing on CRM and contact centre operations. Your expertise in Dynamics 365 and AI will enhance member satisfaction.

As a leader, you will operationalize CRM strategies that align with enterprise goals while driving innovation in member interaction models. Your role encompasses lifecycle-driven engagement and ensuring the seamless integration of AI capabilities. This position demands extensive experience in CRM platforms and the ability to lead cross-functional teams to achieve outstanding results.

Key Responsibilities:



• Lead development of engagement strategies across platforms • Implement Dynamics 365 for data-informed member experiences • Enhance omnichannel capabilities with AI-driven insights • Maintain unity in CRM and member engagement initiatives • Monitor performance and establish key metrics for success

Requirements: • Educational background in IT or related fields • 8+ years in CRM-related leadership positions • Experience in financial services and omnichannel systems • Proven strategic thinker with solid communication skills • Successful track record in leading technology integration projects

Join Tru Cooperative Bank to elevate member engagement through effective CRM strategies and innovative technological solutions. #J-18808-Ljbffr

📌 Tru Cooperative Bank Director of Member Engagement (Winnipeg)
🏢 Jobtailor
📍 Winnipeg