Elevate customer experiences as a Technical Support Engineer with Dialpad, focusing on VoIP and cloud technology. Deliver resolution and support for complex technical issues and carrier escalations.

In this role, you'll play a crucial part in ensuring seamless operation of Dialpad's cloud-based communication platform. Collaborate with Engineering, Product, and Sales teams to address customer inquiries ranging from easy questions to intricate troubleshooting tasks. With over 3 years of experience in telecom or VoIP environments, you should thrive when tackling challenges in a fast-paced workplace.

Key Responsibilities:



• Manage technical issues and carrier escalations effectively • Monitor network performance and conduct proactive testing • Support a variety of customer inquiries with expertise • Diagnose and resolve technical problems across platforms • Collaborate across departments to enhance customer experience

Requirements: • 3+ years in Customer Support, telecom, or VoIP • Strong understanding of networking and cloud technologies • Experience with VoIP and SIP environments • Excellent troubleshooting and communication skills • Familiarity with ticketing systems like Zendesk or Jira

Excel in delivering exceptional technical support, ensuring customer satisfaction and operational efficiencies at Dialpad. #J-18808-Ljbffr

📌 Technical Support Engineer at Dialpad (Winnipeg)
🏢 Dialpad
📍 Winnipeg