We are hiring a Bilingual Representative, Insurance to join our team! Reporting To Manager, Residential Insurance

Full-Time/Part- Time Full-time

Posting Date August 18, 2026

Closing Date September 1, 2026

Hours Of Work 8:30 a.m. – 5:00 p.m.

Grade Office Location: 6.5, Hybrid – Downtown Toronto, Great location! Steps away from the main public transit station

What We Offer Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!

Eligibility for perks is dependent on the terms of employment

The Opportunity The Bilingual Representative, Insurance is responsible for keeping the property insurance records up to date for all residential customers, for monitoring insurance claims and maintaining First National’s force placed insurance policy. Demonstrate a keen understanding of First National’s culture, services, as well as the mortgage industry in general to understand the unique needs for each position.

How You Will Contribute

Update cancellations

Follow up on insurance policies

Answer customer inquiries in a timely manner

Monitor insurance claims, while working with customers and insurance adjustors

Maintain force placed policy and report to insurance broker each month

Complete special projects as assigned by Management

The Experience You Need

Post-secondary education and/or equivalent work experience required

Proficient in MS Office applications, specifically Outlook, Word and Excel

Strong communication skills, verbal and written, in both French and English

Confident and assertive phone manner

Excellent customer service skills

Proven ability to accurately process high volumes of work

Proven organizational skills and demonstrated ability to prioritize and multi-task

Bilingual in French is an asset

Working Environment And Physical Demands Analysis

Office environment





Periods of high volume with tight timelines

Long periods of stationary position/sitting

Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)

Long periods of time in viewing a computer screen

Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

Competitive Compensation

Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)

Hybrid working environment

Extensive training programs to set our employees up for success

Modern office environment conducive to collaboration

Supportive teamwork culture

Opportunities to give back to the communities and work through events focused on a variety of charities

Ongoing social events throughout the year

The Team You’ll Join Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender. First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law. First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at [email protected] should you need an accommodation at any point in the recruitment process.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

#FNLOON

#J-18808-Ljbffr

📌 Representative--Bilingual, Insurance (Winnipeg)
🏢 First National Financial
📍 Winnipeg