Transform customer service experiences at Alberta Blue Cross as a Journey Management Specialist. This role emphasizes team-oriented problem-solving to enhance service journey outcomes.
Alberta Blue Cross® is hiring a Journey Management Specialist focused on enriching customer experience through data insights and effective journey strategies. Ideal candidates will possess 3-5 years of experience and thrive on collaboration with cross-functional teams. Your expertise will drive the creation of journey maps and improvement initiatives across service areas.
Key Responsibilities:
• Maintain current customer journey maps and service strategies
• Analyze customer feedback for actionable insights
• Collaborate with cross-functional groups to generate ideas




• Facilitate workshops to drive service design improvements
• Assist teams in adopting journey management practices
Requirements:
• Degree in business, design, or related fields
• 3-5 years in service design or customer journey roles
• Strong communication and analytical skills
• Experience with journey-related tools and data analysis
• Understanding of design thinking principles
Elevate customer service effectiveness at Alberta Blue Cross® through strategic journey management insights.
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📌 Customer Experience Journey Specialist Alberta Blue Cross (Edmonton)
🏢 Abc Benefits
📍 Edmonton