Become the Operational Excellence Manager, focusing on onsite program management with a robust emphasis on client relations and performance. This role centers on delivering operational efficiency and team success.
The Operational Excellence Manager actively engages with client site management teams to uphold superior service and operational standards. You will utilize your strategic thinking and at least five years of relevant experience to guide teams, monitor compliance, and implement process optimizations. Your leadership will be critical in maintaining high levels of customer satisfaction.
Key Responsibilities:
• Develop and administer operational excellence strategies • Act as escalation point for client challenges • Deliver insightful reports on program performance • Ensure account compliance and team alignment • Train employees based on strategic needs assessments
Requirements: • Business degree or significant relevant experience • Minimum 5 years in operations or sales • Staffing or call center experience preferable • Excellent communication and influencing capabilities • Availability to work on weekends if needed
Achieve operational goals while enhancing client relationships through strategic management and focused execution. #J-18808-Ljbffr