Maximize your impact as a Production Support Technical Specialist at FNZ. Focus on resolving issues and implementing customer training in a agile financial services setting.

This role within FNZ’s Production Support Team requires a proactive Technical Specialist to lead customer interactions and incident resolutions. You will establish and maintain compliance guidelines while training clients about FNZ’s platform capabilities. Your analytical skills and customer-centric approach will be essential in ensuring continued improvement and satisfaction.

Key Responsibilities:



• Resolve critical incidents and manage escalations • Lead training programs for FNZ client education • Establish documentation for tailored customer solutions • Provide compliance advice on platform functions • Mentor junior team members and foster capability growth

Requirements: • 5+ years’ experience in the financial services sector • Bachelor’s degree or relevant experience • Ability to operate independently and decisively • Strong organizational and time management capabilities • Highly effective written and oral communication skills

Leverage your expertise to drive success for FNZ’s valued customers across the financial spectrum. #J-18808-Ljbffr

📌 FNZ Production Support Technical Specialist (Winnipeg)
🏢 FNZ
📍 Winnipeg