Become a vital part of GardaWorld as a Control Centre Operator in Calgary, Alberta. This full-time role is essential for managing communications and operations across Western Canada.

As a full time Control Centre Operator, you'll oversee after-hours scheduling while serving as the communication hub between agents, supervisors, and clients. Your responsibilities include managing call inquiries and resolutions, ensuring a high standard of customer service. This position also allows you to utilize insights to recommend enhancements in operations.

Key Responsibilities: • Facilitate inbound and outbound call management • Collaborate with management to address operational issues • Resolve customer complaints and provide solutions • Maintain ownership of requests from start to finish • Recommend process improvements based on collected data

Requirements: • High school diploma or equivalent is mandatory • 1-2 years of customer service experience essential • Capable of working under pressure in a fast-paced setting • Multitasking and prioritization skills required • Minimum typing speed of 50-60 words per minute

Harness your communication skills to make a difference at GardaWorld in Calgary! #J-18808-Ljbffr

📌 GardaWorld Full-Time Control Centre Operator (Winnipeg)
🏢 GardaWorld
📍 Winnipeg