Agency: Critical Mass Job Function: Projects and Performance Improvement Job Subfunction: Project and Program Management As an Associate Program Director, you are a creative and strategic thinker who loves learning everything there is to know about a client’s brand, business, and customer. You have experience leading multidisciplinary teams, and integrating with agency partners to develop, implement and manage integrated processes, and project trackers. Experience with media and data sciences is an asset. You know what it takes to deliver a digital experience that can improve the lives of customers while surpassing the goals of clients. Being a reliable partner to teams helps you consistently elevate the work. Both the client services and project delivery worlds are successfully navigated by your proactive communication of project statuses, challenges, and opportunities to clients.



You adeptly manage the project team tracking scope, schedule, staffing, and budget on medium to large sized projects to support a team of Project Managers. You have a passion for digital project delivery and the globally admired brands we partner with. You Will: Manage Client Relations by... Acting as a primary contact of communicating needs between the client, team, and agency partners. Understanding your client’s short and long-term goals, as well as their competition. Proactively communicating with clients on project status, issues, and opportunities. Informing clients how to drive project success. Delivering solutions to drive consensus for problems in a skilled and timely manner. Identifying additional opportunities within the ask or

📌 Associate Program Director (Toronto)
🏢 Socket.dev
📍 Toronto