Become a key player in Prenuvo’s mission as a Patient Experience Representative based in Toronto. You'll deliver top-tier customer service and support proactive healthcare initiatives.
This role is crucial for enhancing patient engagement and satisfaction. You’ll manage inquiries, resolve issues, and assist patients with account management and appointments. By educating patients on our cutting-edge services, you'll play a vital role in fostering positive healthcare experiences at Prenuvo.
Key Responsibilities:
• Provide exceptional support via phone, email, and chat
• Educate patients on our policies and services
• Assist in troubleshooting login and billing issues
• Track and report on patient satisfaction
• Partner with teams to ensure seamless patient experiences
Requirements:
• Background in customer service or support
• Strong communication and interpersonal skills
• Ability to thrive in a rapid-paced setting
• Commitment to patient confidentiality and privacy
• Willingness to work flexible hours, including weekends
Contribute to impactful healthcare changes at Prenuvo by enhancing patient experiences in Toronto.
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📌 Toronto Patient Experience Representative
🏢 Socotra
📍 Toronto