Enhance customer experiences as a Customer Success Manager within the hospitality sector in Kingston and Pickering, ON. Focus on improving service delivery and operational excellence across multiple clients.

This role encompasses the management of janitorial services, supporting partner training, and overseeing quality audits to ensure high standards are maintained. You'll be instrumental in developing strategies that drive profitability and customer satisfaction while acting as the key communication point for clients.

Key Responsibilities:



• Manage and coordinate janitorial services for client locations • Train partners and oversee cleaning staff performance • Conduct regular audits and manage client relationships • Participate in budget planning and strategy development • Lead cross-functional teams to improve operational processes

Requirements: • Experience in customer success or operations management • Background in hospitality or retail environments • Strong skills in budgeting and cost management • Ability to lead and mentor team members • Familiarity with Salesforce and service communication tools

Elevate the quality of service delivery and partner performance, fostering strong relationships with customers in this agile role. #J-18808-Ljbffr

📌 Customer Success Manager Hospitality Sector (Winnipeg)
🏢 United Services Group
📍 Winnipeg