Advance your IT skills with Felix, a digital healthcare company, as an IT Systems Engineer. Work in a hybrid mode focused on IT helpdesk support and SaaS management.

This role requires a proactive IT Systems Engineer to provide essential IT support while collaborating with leadership in the Greater Toronto Area. Your responsibilities include resolving helpdesk tickets, managing user accounts, and troubleshooting hardware issues both remotely and during on-site visits. Creativity in optimizing IT operations and maintaining system hygiene is essential.

Key Responsibilities:



• Handle L1/L2 support for Felix employees on multiple platforms • Resolve helpdesk tickets effectively using Jira • Facilitate onboarding and offboarding processes systematically • Conduct troubleshooting and hardware maintenance on-site • Monitor system alerts and maintain platform security

Requirements: • 1-3 years of relevant IT support experience • Proficiency with SaaS platforms like Google Admin and Slack • Strong analytical skills for software and hardware issues • Understanding of basic networking and identity management • Ability to lift up to 40 lbs and travel within the GTA

Harness your IT expertise to support Felix in delivering exceptional healthcare solutions. #J-18808-Ljbffr

📌 Felix Hybrid IT Systems Engineer Role (Winnipeg)
🏢 Felix
📍 Winnipeg