Become a key player at Tipalti as a Senior Partner Customer Success Manager. Focus on the post-go-live phase for partner-driven customers, ensuring sustained growth and satisfaction.
As a part of Tipalti's creative Customer Success organization, you will lead the efforts to optimize outcomes for clients working through partners. This newly established role demands a proactive approach in shaping strategies and mentoring others while driving engagement across various internal teams. Leverage your experience to promote operational excellence in customer service.
Key Responsibilities:
• Lead partner customer experience post-go-live integration
• Promote account growth by managing customer feedback and health
• Develop operational frameworks for partner success




• Advocate for the specific needs of partner-referred clients
• Mentor team members and participate in larger initiatives
Requirements:
• Minimum of 5 years in customer success roles
• Experience with partner ecosystems for growth dynamics
• Strong ability in managing customer relationships
• Familiarity with tools like Salesforce, Gainsight, and Jira
• Organized with excellent verbal and written communication skills
Shape customer experiences and build impactful partnerships by embracing the challenges at Tipalti.
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📌 Customer Success Manager for Partners at Tipalti (Vancouver)
🏢 Socket.dev
📍 Vancouver