Drive customer satisfaction as a Customer Service Manager at Asahi Canada in Toronto. Manage the full order process and engage with customers effectively.
Asahi Canada, boasting iconic brands like Pilsner Urquell, is searching for a proactive Customer Service Manager to oversee order fulfillment. This role bridges your expertise in SAP with your ability to resolve complex customer inquiries. Robust organizational skills and a knack for relationship-building will help you thrive in this position.
Key Responsibilities:
• Manage and verify customer orders in SAP daily
• Partner with the warehouse to ensure product availability
• Address customer inquiries regarding delivery and product issues
• Report on customer service performance metrics
• Identify and implement process improvements
Requirements:
• 3-5 years of experience in customer service management
• Proficient in SAP or equivalent ERP systems
• Strong problem-solving and communication skills
• Attention to detail in order processing and invoicing
• Experience in the beverage or CPG sector is advantageous
Lead the charge in enhancing customer service quality and operational success at Asahi Canada.
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📌 Customer Service Management Role at Asahi Canada (Toronto)
🏢 Asahi
📍 Toronto