Elevate customer experiences as a Technical Support Engineer with Dialpad, focusing on VoIP and cloud technology. Deliver resolution and support for complex technical issues and carrier escalations.
In this role, you'll play a crucial part in ensuring seamless operation of Dialpad's cloud-based communication platform. Collaborate with Engineering, Product, and Sales teams to address customer inquiries ranging from easy questions to intricate troubleshooting tasks. With over 3 years of experience in telecom or VoIP environments, you should thrive when tackling challenges in a fast-paced workplace.
Key Responsibilities:
• Manage technical issues and carrier escalations effectively
• Monitor network performance and conduct proactive testing
• Support a variety of customer inquiries with expertise




• Diagnose and resolve technical problems across platforms
• Collaborate across departments to enhance customer experience
Requirements:
• 3+ years in Customer Support, telecom, or VoIP
• Strong understanding of networking and cloud technologies
• Experience with VoIP and SIP environments
• Excellent troubleshooting and communication skills
• Familiarity with ticketing systems like Zendesk or Jira
Excel in delivering exceptional technical support, ensuring customer satisfaction and operational efficiencies at Dialpad.
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📌 Technical Support Engineer at Dialpad (Kitchener)
🏢 Dialpad
📍 Kitchener