Take the lead in customer success as a Lead Customer Support Executive at Klipboard, Ontario. Cultivate a customer-centric culture and drive satisfaction metrics through your leadership.
As part of Klipboard's expansion after acquiring RAM Global Solutions Ltd, you will oversee a skilled team committed to exemplary customer service. This fully office-based role involves managing support operations, mentoring team members, and refining inventory processes to maintain optimal stock levels. Your leadership will play a key role in improving client relations and ensuring service excellence.
Key Responsibilities:
• Supervise and train Customer Service Representatives (CSRs)
• Ensure timely resolution of customer issues and inquiries




• Manage stock inventory and implement control processes
• Establish performance metrics and report on team success
• Align customer service strategies with business goals
Requirements:
• Bachelor’s degree in business or a related discipline is preferred
• 3+ years in customer support, including supervisory experience
• Experience in SaaS or technology-based environments
• Skilled in CRM and helpdesk tools
• Solid leadership and communication abilities
Lead the way in enhancing customer satisfaction and team success at Klipboard.
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📌 Lead Customer Support Executive at Klipboard (Oakville)
🏢 Klipboard
📍 Oakville