Elevate customer satisfaction and operational efficiency as the Director of Customer Services & Operations. Focus on transforming experiences through strategy and innovation at your organization.

In this pivotal role, you will develop and enforce a customer experience strategy that prioritizes service quality and regulatory compliance. As a leader in customer operations, your focus includes enhancing billing processes and managing complex teams across various platforms. You will drive high-performance culture and continuous improvement initiatives to foster an exceptional customer journey.

Key Responsibilities:



• Establish standards for customer engagement across channels • Manage voice-of-customer insights and improvements • Oversee digital transformation and self-service innovations • Lead operational efficiencies through training and process alignment • Ensure robust governance and compliance with regulations

Requirements: • Post-secondary education in business or related field • 15 years of leadership experience in customer service domains • 7 years in senior leadership roles managing large teams • Background in regulated sectors like utilities or finance • Experience with billing and revenue assurance processes

Champion the optimization of customer interactions while ensuring compliance and operational excellence. #J-18808-Ljbffr

📌 Director of Customer Success and Operations (Toronto)
🏢 Eetdbuyersguide
📍 Toronto